30-day money-back guarantee

If Dock Tempo isn’t right for your operation, ask for a refund within 30 days of your first purchase of a plan and we’ll refund it in full. No forms, no interrogation; we may ask what didn’t work so we can improve.

Renewals

Annual renewals can be refunded if you ask within 14 days of the renewal date and haven’t used the renewed term for support or onboarding.

Upgrades

When you upgrade, the unused part of your current plan is credited against the new one. An upgrade can be refunded within 30 days of the upgrade.

What happens after a refund

The licence key is revoked and the software returns to its unlicensed mode (bookings, calendar and Live View for 2 docks). Your bookings and settings are not deleted.

How to ask

Use the contact form with your order number. Refunds go back to the original payment method, normally within 5–10 business days. This policy is in addition to your rights under the Australian Consumer Law.